Privacy Policy
Your privacy matters to us
This policy explains how we collect, use and protect your information on this website.
Information we collect
Details you give us in a form, on WhatsApp or by phone, such as your name, email address, mobile number, travel dates and passport or visa details when a booking needs them. We also receive basic technical data from your browser, such as your IP address, device type and the pages you visit.
How we use your information
To answer enquiries, prepare quotations, make bookings and give support; to improve the website; and to keep the site secure and prevent spam and fraud.
Location and language
When you open the website we look up your approximate city and country from your IP address, using the ipwho.is or ipapi.co service. We use it only to show our nearest office and to show the website in your language. We do not use your device GPS and we do not store this location on our servers.
Translation
Pages shown in another language are translated by Google Translate. When you choose a language, the page text is sent to Google to translate and a small cookie remembers your choice.
WhatsApp and the chat assistant
If you contact us on WhatsApp, your messages are handled under WhatsApp's own terms and privacy policy. The Dream Assistant on this website answers simple questions inside your browser and does not store what you type.
Cookies and analytics
We use a few cookies to remember your language and to keep the site working. We may use Google Analytics to understand how visitors use the website; it collects data such as pages viewed and device type. You can block or delete cookies in your browser settings.
Sharing of information
We do not sell or rent your personal information. We share it only with the airlines, hotels, transport and visa partners needed for your booking, and with authorities when the law requires it.
How long we keep data
We keep enquiries only as long as we need them to answer and follow up with you. Booking and accounting records are kept as long as the law requires.
Data security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
Your rights
You can ask to see, correct or delete the personal information we hold about you, and you can withdraw consent at any time. Write to marketing@dreamholiday.travel and we will reply within 30 days.
Policy updates
We may update this policy from time to time. Any change will be posted on this page. Last updated: October 2026.
Contact us
For any question about this policy, write to marketing@dreamholiday.travel.