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Questions & answers

Questions & answers

Quick answers about booking with us

Can't find your answer? Ask our team or message us on WhatsApp.

How do I book a holiday with Dream Holiday?

Choose a package or tell us where you want to go, your dates and how many are travelling. Send it through the search box, the enquiry form or WhatsApp. Our team checks availability and sends a quotation, usually the same working day.

Do I pay on the website?

No. We do not take payments on this website. Once you are happy with the quotation, our team confirms availability and shares the payment details with you directly.

Can you change a package to suit us?

Yes. Every package can be customised: hotels, number of nights, sightseeing, transfers and meals. Tell us what you would like and we will price it for you.

Do you help with visas?

Yes. Our visa desk handles tourist and business visas for many countries. Share your nationality and destination and we will send you the document list and the processing time.

Do you book flights and group tickets?

Yes. We book domestic and international flights, including group and multi-city tickets. Send your route and dates for a fare quotation.

I am a travel agent. Can I work with you?

Yes. Dream Holiday Arcade works with travel agents on a B2B basis, with agent rates. Contact our team with your agency name, address and registration details to open an account.

Where are your offices?

Our head office is in Ajmer, Rajasthan, with offices in Jaipur and Cochin, and group offices in Dubai, Accra, Ouagadougou, Abidjan and Freetown. See the Contact page for addresses and phone numbers.

How quickly will you reply?

We reply on working days, usually the same day. For the fastest answer, message us on WhatsApp.

What is included in the package price?

Prices are per person on twin sharing unless stated otherwise. Each package page lists what is included and excluded, such as hotels, meals, transfers and sightseeing.

What if I need to cancel?

Cancellation charges depend on the package and how close to the travel date you cancel. The policy is shown on each package page and in our Terms and Conditions, and our team confirms it with your quotation.

Do you arrange hotels, transfers and activities only?

Yes. You can book a hotel, an airport transfer or a sightseeing activity on its own, without a full package.

Do you handle corporate, NGO and embassy travel?

Yes. We arrange travel for companies, NGOs and embassies, including group movements and documentation support.